Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (the “Merchant” or “you”) and SR Innovations (“SR Innovations,” “we,” “us,” or “our”), a company registered and operating in India. By clicking “Install,” “Accept,” or “Agree” in connection with any SR Innovations app, or by accessing or using any SR Innovations service, you agree to be bound by these Terms, our Privacy Policy (available at /privacy-policy), and any additional terms specific to individual products, all of which are incorporated into these Terms by reference.

If you do not agree with any part of these Terms, you must not install or use our apps or services. Continued use of a service after any revision of these Terms constitutes your acceptance of the revised Terms. We will provide at least 14 days' notice of material changes via email or in-app notification before the revised Terms take effect.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In such case, “you” and “Merchant” refer to that entity. SR Innovations reserves the right to update, amend, or replace these Terms at any time. We will not retroactively apply terms that materially reduce your rights without separate written consent.

2. Description of Service

SR Innovations provides subscription management software delivered as a Software-as-a-Service (SaaS) platform, currently including the SmartSubscription app available on the Shopify App Store. Our platform enables Shopify merchants to create, manage, and automate subscription plans for their store's products — including recurring billing via Razorpay, subscriber portal management, churn analytics, and related features as described in the product documentation.

The features and functionality of our services may change over time. We may add, modify, or remove features at our discretion, provided that we do not materially reduce the core functionality included in your current subscription plan during the billing period without offering a proportionate refund or plan adjustment. Product updates, new features, and bug fixes are deployed on a rolling basis and are included in your subscription at no additional charge unless explicitly stated otherwise.

Our services are designed for use within the Shopify merchant ecosystem and depend on integration with Shopify's platform, APIs, and billing infrastructure. SR Innovations is not responsible for unavailability or changes to Shopify's own platform that affect the functionality of our apps, provided we take commercially reasonable steps to maintain compatibility.

3. Eligibility & Account Requirements

To use SR Innovations services, you must (a) have an active Shopify store in good standing; (b) be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater; (c) have accepted Shopify's Terms of Service and Partner Agreement as applicable; and (d) have the legal authority to enter into binding commercial agreements in your jurisdiction. SR Innovations does not knowingly provide services to individuals under the age of 18.

SR Innovations reserves the right to decline service to any merchant at our discretion, including merchants operating in industries that violate applicable law or Shopify's Acceptable Use Policy. We also reserve the right to require additional verification of identity or business legitimacy before activating or continuing service, particularly where we have reasonable grounds to suspect fraud or abuse.

You are responsible for ensuring that your use of our services complies with all laws applicable to your business, including consumer protection laws, distance selling regulations, and any requirements specific to the subscription commerce industry in your jurisdiction. SR Innovations provides tools; the merchant is responsible for how those tools are configured and used with respect to their own customers.

4. Account Registration & Security

Access to our services is provisioned through the Shopify app installation flow using OAuth 2.0. By installing our app, you authorise SR Innovations to access your Shopify store data within the scopes declared during installation. You remain responsible for maintaining the security of your Shopify account and for all activity that occurs under your store's connection to SR Innovations services.

You must notify SR Innovations immediately at support@srinnovations.dev if you become aware of any unauthorised access to your account, any compromise of your Shopify credentials, or any other security incident that may affect your use of our services. SR Innovations is not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

You may not share access credentials, resell access to SR Innovations services, or permit parties other than your authorised staff to access the merchant dashboard. Staff access should be managed through Shopify's built-in staff accounts feature. Any access granted to third-party agencies or developers on your behalf remains your responsibility under these Terms.

5. Acceptable Use Policy

You agree to use SR Innovations services only for lawful purposes and in accordance with these Terms. You must not use our services to transmit, store, or process any content that is illegal, harmful, threatening, defamatory, obscene, or otherwise objectionable. You must not use our services to engage in any activity that violates the rights of others, including intellectual property rights.

You must not attempt to reverse engineer, decompile, disassemble, or otherwise discover the source code or algorithms underlying our services. You must not attempt to probe, scan, or test the vulnerability of our systems, or circumvent any security, rate-limiting, or access-control mechanisms. You must not use automated scripts to scrape, crawl, or extract data from our platform in volumes or at frequencies that impose unreasonable load on our infrastructure.

You must not attempt to circumvent plan limits, create multiple accounts to obtain free trial benefits multiple times, or otherwise exploit our billing or access systems in bad faith. Violations of this Acceptable Use Policy may result in immediate suspension or termination of your account, at SR Innovations' sole discretion, and may be referred to law enforcement where appropriate.

6. Billing & Payments

Billing for SR Innovations apps is processed exclusively through Shopify's Billing API. Charges appear on your Shopify invoice alongside any other Shopify charges. SR Innovations does not directly collect or store payment card information. By installing a paid plan, you authorise Shopify to charge the applicable subscription fee to your Shopify payment method on a recurring basis.

Subscriptions are billed in advance on a monthly or annual cycle, as selected during plan activation. Plans auto-renew at the end of each billing period unless cancelled before the renewal date. Annual plan subscribers receive a reminder email 7 days before their renewal date. Prices are listed on our pricing page and within the Shopify App Store listing; SR Innovations will provide at least 30 days' notice of any price increase before the next renewal.

All new merchants are entitled to a 14-day free trial. No credit card or payment method approval is required to begin a free trial. During the trial period, you will not be charged. If you do not select a paid plan before the trial expires, your access will revert to the free tier or be suspended, depending on the plan structure at that time. SR Innovations will not charge your Shopify account for any trial period you use in good faith.

7. Refund Policy

Our full refund policy — including eligibility criteria, how to request a refund, and processing timelines — is set out in our Refund Policy, which is incorporated into these Terms by reference. Please read it carefully before subscribing.

Because payments are processed by Shopify, all refunds are issued via the Shopify Billing system and will appear as credits on your Shopify invoice. SR Innovations cannot issue refunds through any other channel. In the event of a billing dispute, please contact us at support@srinnovations.dev before initiating a chargeback, as we are often able to resolve billing issues faster than a Shopify or bank dispute process.

8. Intellectual Property

SR Innovations and its licensors own all right, title, and interest in and to the SR Innovations platform, apps, software, documentation, trademarks, logos, and all other intellectual property related to our services (“SR Innovations IP”). These Terms do not transfer any SR Innovations IP to you. All rights not expressly granted are reserved.

Subject to your compliance with these Terms and timely payment of all applicable fees, SR Innovations grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the SR Innovations apps solely for the purpose of managing subscriptions on your Shopify store for your own business purposes. This licence does not include the right to modify, copy, distribute, sublicense, sell, resell, or create derivative works of any part of the SR Innovations platform.

You retain all right, title, and interest in your store data — meaning the product data, customer data, order data, and subscription configurations specific to your store (“Merchant Data”). By using our services, you grant SR Innovations a limited licence to access, process, and use your Merchant Data solely to provide the services you have contracted for, as described in our Privacy Policy. We do not claim any ownership over your Merchant Data and will return or delete it in accordance with our data retention policy upon request.

9. Confidentiality

Each party (“Receiving Party”) may have access to information from the other party (“Disclosing Party”) that is confidential and proprietary in nature (“Confidential Information”). Confidential Information includes, but is not limited to, business plans, technical architecture, pricing strategies, customer lists, and non-public financial data. The Receiving Party agrees to protect Confidential Information using at least the same degree of care it applies to its own confidential information, but no less than reasonable care.

Confidential Information does not include information that is (a) publicly known through no fault of the Receiving Party; (b) independently developed by the Receiving Party without reference to the Disclosing Party's Confidential Information; (c) rightfully received from a third party without restriction; or (d) required to be disclosed by applicable law or court order, provided that the Receiving Party gives prompt written notice to the Disclosing Party where legally permitted.

SR Innovations will not disclose individual merchant data — including your store configuration, subscriber counts, or revenue data — to any other merchant or competitor. Aggregated, de-identified industry statistics derived from data across multiple merchants, which cannot identify any individual merchant, are not subject to this confidentiality obligation.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SR INNOVATIONS PROVIDES ITS SERVICES “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. SR INNOVATIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE; AND WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR VIRUS-FREE.

No uptime guarantee is provided under the base subscription plan. SR Innovations will use commercially reasonable efforts to maintain service availability and to restore services promptly in the event of an outage, but we make no binding commitment regarding specific uptime percentages except where explicitly stated in a separate written Service Level Agreement signed by an authorised representative of SR Innovations.

SR Innovations does not warrant that (a) the services will meet your specific requirements; (b) the services will be available at any particular time or location; (c) any defects or errors will be corrected on a specific timeline; or (d) the services are free of viruses or other harmful components. You assume full responsibility and risk for your use of the services.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SR INNOVATIONS, ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SR INNOVATIONS' AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES — WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY — SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO SR INNOVATIONS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of certain categories of damages. In such jurisdictions, the exclusions and limitations above apply only to the extent permitted by law. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

12. Indemnification

You agree to defend, indemnify, and hold harmless SR Innovations, its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the services in violation of these Terms; (b) your violation of any applicable law or regulation; (c) any claim by a third party arising from your store's products, services, or marketing materials; (d) your infringement of any intellectual property or other right of any third party; or (e) any dispute between you and your customers regarding subscriptions managed through our platform.

SR Innovations reserves the right to assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of such claim. You may not settle any claim that imposes any obligation, restriction, or liability on SR Innovations without our prior written consent.

13. Termination

Either party may terminate the agreement under these Terms at any time. You may terminate by uninstalling the SR Innovations app from your Shopify store and cancelling your subscription through the Shopify billing interface. No notice period is required for merchant-initiated termination; your subscription will continue until the end of the current billing period, after which access will be revoked and your data will be deleted in accordance with our data retention policy.

SR Innovations may suspend or terminate your access to the services immediately and without prior notice if: (a) you materially breach these Terms and fail to cure the breach within 7 days of written notice; (b) you violate the Acceptable Use Policy in a way that causes harm to SR Innovations, other merchants, or third parties; (c) we are required to do so by applicable law or regulatory authority; or (d) your Shopify account is suspended or terminated.

Upon termination for any reason, all licences granted to you under these Terms immediately cease. Sections covering intellectual property, confidentiality, disclaimer of warranties, limitation of liability, indemnification, and governing law survive termination indefinitely.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, specifically the laws of the State of Karnataka, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Subject to the dispute resolution provisions in Section 15, you agree to submit to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India for the resolution of any disputes that are not resolved through arbitration. If you are located outside India, this does not affect any mandatory consumer protection rights you may have under the laws of your own jurisdiction.

15. Dispute Resolution

SR Innovations believes most disputes can be resolved through direct communication. Before initiating any formal proceeding, the aggrieved party must provide written notice to the other party describing the nature of the dispute and the relief sought. Both parties agree to attempt good-faith negotiation for at least 30 days from the date of such notice before pursuing any other remedy.

If the parties cannot resolve the dispute through good-faith negotiation within 30 days, the dispute shall be finally resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended by the Arbitration and Conciliation (Amendment) Act, 2015 and 2019. The seat of arbitration shall be Bengaluru, Karnataka, India. The proceedings shall be conducted in the English language. The decision of the arbitral tribunal shall be final and binding on both parties.

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm. If any part of this dispute resolution section is found to be unenforceable, the remaining parts shall continue to apply.

16. Entire Agreement & Severability

These Terms, together with our Privacy Policy, Refund Policy, and any product-specific addenda, constitute the entire agreement between you and SR Innovations with respect to the subject matter hereof, and supersede all prior or contemporaneous agreements, representations, warranties, and understandings — whether oral or written — relating to the same subject matter.

If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The validity, legality, and enforceability of the remaining provisions shall not be affected.

SR Innovations' failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. No waiver of any term shall be effective unless in writing and signed by an authorised representative of SR Innovations.

17. Contact

For questions, notices, or correspondence related to these Terms of Service, please contact our legal team:

For general support or billing questions, please contact support@srinnovations.dev or visit our Support Centre.