How can we help you?
Browse the docs, search for a quick answer, or reach our team directly — we're here on every plan.
Getting Started
Install your first app, connect your store, and go live in minutes.
Installation Guide
Step-by-step walkthroughs for every SR Innovations app.
Billing Questions
Understand your invoice, change a plan, or request a refund.
Campaigns & Rewards
Build campaigns, weight prizes, and set targeting rules.
Troubleshooting
Diagnose missing launchers, discount sync, and redemption tracking.
Data & Privacy
GDPR requests, data exports, and our retention policies.
- Installation
How to install PlayForge and enable the App embed
- Getting Started
Building your first campaign: game, prizes, rules and theme
- Troubleshooting
A won code does not work at checkout — what to check
- Campaigns & Rewards
Setting prize weights and inventory caps
- Getting Started
Adding the My Rewards wallet to classic and new customer accounts
- Troubleshooting
Why redemptions show zero, and how Sync orders fixes it
- Data & Privacy
Exporting customer data for GDPR compliance
- Billing
Upgrading from Starter to Growth — what changes immediately
The right channel for your plan
Every plan includes email support. Faster response times and dedicated attention come with Growth and Scale plans.
Dedicated Account Manager
Scale plan only
Assigned at onboarding
Support hours: Mon–Fri, 9:00 AM – 6:00 PM GMT. Critical issues are handled 24/7.
How fast is fast?
Signal strength rises as response time shrinks. Scale plan = full bars.
Starter
24 hours
Growth
8 hours
Growth+
4 hours
Scale
1 hour
Response times measured from ticket creation during business hours (GMT). Critical incidents are triaged outside business hours on all Growth+ plans.
Related resources
Still need help?
If the docs didn't answer your question, write to us directly. A real person reads every message.
Email support@srinnov.com